July 2010

Interamerican completed the implementation of Emphasis Telematics’s e-TRACK in the system which received incident calls at the department of roadside assistance.  Interamerican Roadside Assistance in part of the powerful Eureko Group which operates in 11 countries.

After researching available solutions, Emphasis Telematics was chosen for the implementation of the project which includes:

 Online two-way integration with Interamerican’s AS/400 system, using modern and reliable methods.

Easy and rapid finding of addresses on updated geographical maps, equipped with a multitude of categorized Points of Interest (eg. next to a BP gas station in Kallithea), or a simple address, or simply the area.

Installation of the e-TRACK equipment on approximately 300 roadside assistance vehicles of all types all around Greece.

Specialized web application for the drivers’ mobile phones on which they can (in a fast, easy and reliable way):

o     Be notified of the assignment of a new call from the Call Receiving Center.

o     Accept or reject the assignment.

o     Inform the Center of the incident and/or repair status along with specific issue elements.

-   Finding of the nearest available (and appropriate to the issue) vehicle to the incident location.

-   Automatic detection of possible vehicle deviations from scheduled routes. Customer notification of estimated time of vehicle arrival.

The project was completed in phases and recently the final phase was delivered which included advanced functionality in the mobile phones’ web application.

Some of the benefits stated by Interamerican’s Roadside Assistance management are:

-      Impressive reduction in servicing times of customers.

-      The lowest operational cost together with the increase of the number of serviced incidences, and more efficient use of the existing vehicle fleet.

-      The faithful adherence to the Driving Code by Interamerican’s personnel, and the avoidance of accidents.